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  1. Yard Mastery
  2. Order Problems

Order Problems

Lost Orders

  • Why does my package tracking only report "label created" in the details?
  • What can I do if my order has been "delivered", but I did not get my package?
  • I purchased my products from you through Amazon and I have not received my shipment from Yard Mastery. Can you help me?
  • Where is the rest of my order?
  • Did USPS/FedEx/UPS lose my package?
  • I received my tracking number, but it hasn't been updated recently.

Damaged /Wrong item Orders

  • How can I tell if my Greene County bottle was damaged?
  • I did not receive the item I ordered. How can I get the correct item?
  • How can I get a replacement if USPS/FedEx/UPS has damaged my package?
  • What can I do if USPS/FedEx/UPS reported my package as damaged?

Cancel / Modify / Return

  • Can I cancel my order?
  • How can I update my shipping address?
  • Refund on Digital Lawn Plans
  • Return / Exchange / Refunds onĀ Grass Seed
  • Returns/Refunds on Fertilizers and Soil Optimization Products
  • Refunds on Clothing/Merchandise
Yard Mastery