Order Problems

Damaged /Wrong item Orders

• How can I tell if my Greene County bottle was damaged?
• I did not receive the item I ordered. How can I get the correct item?
• What do I do if my Yard Mastery package arrived damaged?
• What can I do if my tracking information shows my Yard Mastery package is damaged in transit?

Cancel / Modify / Return

• Can I Update my Billing Address?
• Refund on Yard Care Bootcamp
• Can I cancel my order?
• How can I update my shipping address?
• Refund on Digital Lawn Plans
• Return / Exchange / Refunds on Grass Seed

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Lost Orders

• Why does my package tracking only report "label created" in the details?
• What can I do if my order shows as "delivered", but I did not actually receive my package?
• I purchased my products from you through Amazon and I have not received my shipment from Yard Mastery. Can you help me?
• Where is the rest of my order?
• Did USPS/FedEx/UPS lose my package?
• I received my tracking number, but it hasn't been updated recently.