Josh Whitford

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Activity overview

Latest activity by Josh Whitford
  • Josh Whitford created an article,

    Can I call you?

    We are currently doing outbound calls only. The first thing we would suggest you do is to search the Help Center for relevant articles to help address your questions.    If you have an URGENT ORDER...

  • Josh Whitford created an article,

    How can I get a military discount?

    First and foremost, thank you for your service! We are happy to offer a 10% Military Discount on your FIRST purchase.  This is applied after your purchase via a partial refund.     Once you have pl...

  • Josh Whitford created an article,

    Do you have offer free shipping?

    Most of the prices for our products, but not all include shipping. The details for each item include a section about the shipping costs. Some items have surcharges for specific states.   You will s...

  • Josh Whitford created an article,

    Return / Exchange / Refunds on Grass Seed

    ALL of our grass seed products are sold as-is. Unfortunately, we cannot take returns on grass seed. Our grass seed is stored in a secure, dry facility where it is not exposed to moisture, sunlight,...

  • Josh Whitford created an article,

    Return / Exchange / Refunds on Fertilizers and Soil Optimization Products

    ALL fertilizers and soil optimization products are sold as-is. Please note our policy: If you have received a shipping notification email, your order is considered shipped.At that point your order ...

  • Josh Whitford created an article,

    Refunds on Clothing/Merchandise

    ALL merchandise products (t-shirts, hats, stickers, etc.) are sold as-is. If for any reason your product is lost, damaged, or was not the item you ordered, please include the following information ...

  • Josh Whitford created an article,

    How do I register my Yard Mastery Soil Test Kit?

    You may select ONE of the following options to register your kit : Option 1:  Download the YardMastery App to Register Click on the Menu (3 small green bars on the top left) Click on Soil Test Cli...

  • Josh Whitford created an article,

    I received my tracking number, but it hasn't been updated recently.

    If you received our automated email with a tracking number but it hasn't been updated it could be held up for multiple reasons.    Here is an example of a tracking status that shows that the label ...

  • Josh Whitford created an article,

    Are your lawn products safe for pets and people?

    A good rule of thumb is to get the product watered in or worked into the soil/foliage and allow it to dry before your pets or kids walk on it. We suggest applying products in the evening or when yo...

  • Josh Whitford created an article,

    How can I deal with shady spots?

    Dealing with some shady areas or noticing that grass isn't growing under your favorite tree?  Check out this video in which Allyn Hane, aka The Lawn Care Nut, walks you through the ways to think ab...