My FedEx tracking link is not working, how do I see my tracking information?

There have been some instances in which the FedEx tracking number link associated with your order has taken a customer to a "Page Not Found" result on the FedEx Details page, such as what you see below: 

If this situation occurs, you can copy your tracking number, click on the magnifying glass in the upper right corner, and then paste your tracking number into the search bar as shown below: 

You can also opt to click on the tracking tab across the top and paste your tracking number there, like this: 

Once you have copied and pasted your tracking into one of these locations, the results will populate, such as below: 

If your tracking information is still not populating after trying these recommended steps, please provide your tracking number and the following information by opening a ticket. 

See the instructions below:

1. Click on the HELP > SUBMIT A TICKET button
2. Fill in the required fields (Your email address, Related issue, and Subject)
3. Include the following information in the description:

• Name
• Order Number (if applicable)
• Additional details to help us address your concerns

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