For each order you place, you will receive a series of automated emails:
- Order confirmation
- Shipping confirmation
- Delivery confirmation
It is possible that the automated email may not apply to every item in your order and your missing item is still on its way. Our warehouses and shipping partners are located all over the country, so it is not uncommon for each item to be processed separately, resulting in one item arriving at your location while another part of your order is still in transit. Large orders may even share one tracking number but have multiple packages.
Please check your shipping confirmation emails in regard to your tracking numbers and see if all items are reported as delivered by the shipping company. You can also always check your ORDER DETAILS by logging into the website and checking the status. Here are the instructions on how to do that:
Open your account by clicking on the account icon, and following the prompts to login.
You will see a screen with your account details similar to the image below, click on the order number to see more details:
Then click on the tracking number for the items shipped to see the status:
If you cannot locate your tracking details for the missing item(s) or if the tracking number is the same as the item(s) that you already received (implying that everything was shipped together), please send us the missing item details along with the following information by opening a ticket.
See the instructions below:
- Click on the CONTACT US > SUBMIT A TICKET button
- Fill in the required fields (Your email address, Related issue, and Subject)
- Include the following information in the description:
- Order Number (if applicable)
- Additional details to help us address your concerns
Keywords: order status, order delayed, missing package, missing item, when will I get my order, tracking status, partially received