The first step we recommend if you are experiencing a technical difficulty with the app is that you uninstall and reinstall the app to make sure you have the latest version. Doing so will resolve any known problems before we troubleshoot this further.
If uninstalling and reinstalling does not correct the issue you are experiencing, please send us the ALL of the following information by opening a ticket.
Phone type (Android/iPhone):
The version of the app you are on:
Screenshot of issue you are experiencing:
What are the steps you took before this problem occurred:
The email address you use to access the app:
How to open a ticket:
- Click on the CONTACT US > SUBMIT A TICKET button
- Fill in the required fields (Your email address, Related issue, and Subject)
- Include the following information in the description:
- Order Number (if applicable)
- Additional details to help us address your concerns
Our customer service team will review your request and route it appropriately.
Keywords: app issue, app, Yard Mastery App, problem, updates