ALL of our grass seed products are sold as-is.
Unfortunately, we cannot take returns on grass seed. Our grass seed is stored in a secure, dry facility where it is not exposed to moisture, sunlight, or humidity. Once it leaves our warehouses we are no longer in control of those factors and even though you didn't expose it to anything like this in your garage on purpose, we could not resell that in good conscience. We wouldn't sell you seed that was sent back and we don't want to chance it with others either - hope you understand.
Additionally, shipping costs to return the product would be something we could not absorb as we keep the margins on these products as low as possible.
If for any reason your product is lost, arrived damaged, or was not the item you ordered, please
include the reason (LOST/DAMAGED/WRONG ITEM) and the following information by opening a ticket.
See instructions below:
- Click on the CONTACT US > SUBMIT A TICKET button
- Fill in the required fields (Your email address, Related issue, and Subject)
- Include the following information in the description:
- Order Number
- Additional details to help us address your concerns
For verified lost, damaged, wrong, or incomplete orders, we can either send a comparable replacement at no additional charge or issue a refund for the cost of the item.
Keywords: return, exchange, cancel, cancellation, refund, swap, grass seed