Return / Exchange / Refunds on Fertilizers and Soil Optimization Products

ALL fertilizers and soil optimization products are sold as-is.

Please note our policy:

If you have received a shipping notification email, your order is considered shipped.

At that point your order is non-cancellable / non-refundable / non-swappable.

Please understand that our shipping team is working to get packages out as quickly as possible.  Due to the shipping costs associated with these items we cannot process modifications, returns, or exchanges once an item has shipped.

ALL SALES ARE FINAL.

It is your responsibility to ensure that all billing and shipping address information is accurate at the time of placing your order.

If for any reason your product is lost, arrived damaged, or was not the item you ordered, please

include the following information by opening a ticket. 

See instructions below:

1. Click on the HELP > SUBMIT A TICKET button
2. Fill in the required fields (Your email address, Related issue, and Subject)
3. Include the following information in the description:

• Name
• Order Number (if applicable)
• Additional details to help us address your concerns

For verified lost, damaged, wrong, incomplete orders we can either send a comparable replacement at no additional charge or issue a refund for the cost of the item. If the damage is minor, we are happy to provide a discount, in the form of a partial refund, for any inconvenience the damage may have caused.  

Keywords: return, exchange, cancel, cancellation, refund, swap