If you have forgotten your password, simply click on the "Forgot Password" button on the login page.
This will direct you to the screen where you can input your registered email address to obtain a code to reset your password. IMPORTANT: You may need to wait up to 10 minutes to get the email with your reset code. Please be patient.
The reset email will come from email@example.com. Please be sure to check spam, promotional or other filtered email folders that might have caught the email by mistake.
Once you have gotten that email, input the code into the app and reset your password.
If you do not receive the reset code email or cannot change your password, please provide the email you used to log into the app and the following information by opening a ticket.
See the instructions below:
- Click on the CONTACT US > SUBMIT A TICKET button
- Fill in the required fields (Your email address, Related issue, and Subject)
- Include the following information in the description:
- Order Number (if applicable)
- Additional details to help us address your concerns
Keywords: app, password, reset, YM app, change, update, code