There are a few reasons your physical gift card might not work when you are checking out:
- You could be attempting to check out on the wrong website. If your card was purchased/issued from the Lawn Care Nut it will not work on the YardMastery site.
- The card could be expired, this happens usually when there is a promotional card sent to you
- The number could have been entered incorrectly into the system. (These are manually keyed in and mistakes sometimes happen)
- The balance could be depleted
If you are still not able to use your card, please send us the gift card number, the type of problem you are having with using the card along with the following information by opening a ticket.
See instructions below:
- Click on the CONTACT US > SUBMIT A TICKET button
- Fill in the required fields (Your email address, Related issue, and Subject)
- Include the following information in the description:
- Order Number (if applicable)
- Additional details to help us address your concerns
*Please note, if you have a YM gift card and the purchase you are making exceeds the balance available, you can use another credit card to finish the balance.
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