I did not receive the item I ordered. How can I get the correct item?

If you have received the package and it was not the correct item or quantity that you ordered, please send us pictures of the box, label, and item(s) you received along with the following information by opening a ticket.

See instructions below:

1. Click on the CONTACT US > SUBMIT A TICKET button
2. Fill in the required fields (Your email address, Related issue, and Subject)
3. Include the following information in the description:

• Name
• Order Number (if applicable)
• Additional details to help us address your concerns

We will process the claim and get you the correct item ASAP.  In most cases, we do not want the item back, it is too costly to pay for return shipping.  

Keywords: missing, item, incorrect, quantity, replacement, wrong